1. Introduction
At GEC, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a simple and transparent return process to ensure your convenience.
2. Return Eligibility
- Items must be returned within 14 days from the date of delivery.
- Products must be unused, unopened, and in their original condition and packaging.
- Certain products such as customized orders, consumables, or clearance items are non-returnable.
- Sale or promotional items may only be returned if defective.
3. How to Request a Return
1. Contact us via:
- Email: Support1@gecegy.com
-
Phone or Whatsapp: +2 0122 5850 800
- Return Request Form: (In progress).
2. Provide your order number, product details, and reason for return.
3. Once approved, we will send you the return instructions, including shipping details.
4. Refunds & Exchanges
- Refunds will be processed back to the original payment method within 5–10 business days after receiving and inspecting the returned item.
- Shipping costs are non-refundable, except in cases where the item is defective or the wrong product was delivered.
- Customers may choose to exchange the product or request a refund.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Please notify us within 48 hours of delivery.
- Provide clear photos of the item along with your order number so we can resolve the issue quickly.
6. Contact Information
For any inquiries regarding our return policy, please contact us:
- 📧 Email: Support1@gecegy.com
-
📞 Phone or Whatsapp: +2 0122 5850 800